HABITAT FOR HUMANITY INTERNATION
We built Habitat’s award winning global extranet/intranet, their main mechanism for communicating and interacting with their employees and affiliates across the world. We also built their Gifts in Kind “shopping” platform, that connects affiliates with millions of dollars a year of donated goods.
The My.Habitat home page shows personalized news and updates based on the user’s profile.
HFHI employees see a combined view of affiliate and employee-only information. (When their intranet was separate, a chronic problem was no one would know where to find the latest information.)
The knowledge center is a fully-faceted search, allowing users to drill down on any publication, tool, Q&A, etc. by any topic.
We also built their “Gifts in Kind” shopping site. Affiliates can easily take advantage of donations from Habitat’s generous national donors. Before this application, ever single donor had their own process and paperwork. With GIK, affiliates have full visibility into what’s available for them and can order the items (free or discounted) as if they were on a shopping site.
Each donor’s items can integrated – as well as the business logic around what an affiliate can order – within the catalog.
Habitat couldn’t well go to their donors and say “hey, if you want to give us stuff you need to take our orders this way.” So AWS built a donor profile system where each donor can have their own fulfillment method (EDI, XML, etc.)
WHAT WE DID:
- Solution Design
- Interactive Strategy
- Site architecture and User Experience
- Web Implementation and Maintenance
- Technical Integration
- Usability testing
- Process and Project Management
When we met them, Habitat for Humanity International maintained two large web-based solutions for communicating with employees and affiliates: an intranet for internal employees and an extranet for its global affiliate network. In many cases there was a large amount of content duplicated between these solutions. Content would inevitably become out of date in one of the solutions over time.
Additionally, content was organized based on who owned it at Habitat. For users coming to consume that content, it would often be confusing to find what they needed. Is that legal memo on minors volunteering at a construction site published by the legal group, the volunteer engagement folks or by construction?
Furthermore, there were a number of disparate tools that Habitat users (employees and affiliates) needed on a day to day basis to perform their jobs. Previously, these were located all over the place with no consistency and they would need to log into each tool separately often with different accounts.
By building a combined solution, we eliminated duplication, simplified discoverability, and increased ease of use. The result was streamlined communication that resulted in operational efficiency and provided a great return on investment.